These Terms of Service («Terms») govern access to and use of the Jornadapp platform («Platform»), offered by Eurobest-Holding (Laszlo Demeter Demeter) (Tax ID 3299****E) («Provider»), with registered address at C/ Sierra de las Nieves, nº 1, 1ºB, 41440 - Lora del Río, España.
By registering, logging in or using the Platform, you («User») accept these Terms in their entirety. If you are acting on behalf of a company, you declare that you have authority to bind it. If you do not accept these Terms, you must not use the Platform.
The contract is concluded electronically. The Provider may retain technical evidence of acceptance (date, document version and account identifiers) for compliance and contractual proof purposes.
Jornadapp is a working time control and clock-in platform that allows companies and self-employed users to manage their workers’ working hours. Depending on the plan contracted and the configuration chosen by the customer company, the service includes, among other functions, the following capabilities:
The service is provided by subscription according to the plan contracted. The Provider reserves the right to add, modify or withdraw functionalities with reasonable prior notice where required by the evolution of the service or applicable legislation.
Features that use location, camera (for example terminal QR clock-in, expense or per diem receipt capture, or photo attachments on internal requests), NFC, notifications, local storage (PWA) or external integrations depend on the company’s configuration, the device and permissions granted by the user; details of data processing and permissions are set out in the Privacy Policy.
The Windows application requires a compatible version of Windows, Internet connectivity to synchronise with the Platform and the required system components. Native notifications depend on system settings, user permissions, connectivity and Microsoft WNS services, and therefore may be delayed or not delivered in all cases. The camera on Windows is used only for company-enabled features that require it (QR, expenses or attachments); the app does not use the microphone.
The Platform includes features intended to help the customer comply with its obligations regarding daily working-time records, retention and availability of records under applicable employment law in Spain and Portugal, as well as European criteria for an objective, reliable and accessible working-time recording system. Among other measures, the Platform allows recording of clock-ins, clock-outs and breaks, keeping a complete history of clock records, generating exportable reports in standard formats, applying document signature or verification mechanisms where configured by the administrator and maintaining traceability of requests, incidents, corrections and regularisations.
Where the company detects a missed clock-in or clock-out, it may create a correction proposal with date, start time, end time, break, reason and comment. That proposal remains pending worker confirmation: only if the worker confirms it will linked and traceable manual time records be created. If the worker rejects it, proposes an alternative correction or does not respond, the information may be kept as an incident or unconfirmed administrative correction, but not as an ordinary time record validated by the worker.
In order to reinforce the technical reliability of working-time records, the Platform incorporates, as proprietary SaaS infrastructure managed by the Provider, an integrity evidence system that includes the following components:
External sealing is carried out on an automated, periodic basis; if external storage is temporarily unavailable, clock-in operations are not interrupted and manifests remain pending until they are uploaded. Immutability applies to manifests that have been sealed in Object Lock storage, not to all data held on the Platform: clock records stored in the database may be corrected or regularised by authorised users in accordance with the configuration chosen and applicable law, but such intervention must remain traceable and may be detected when compared against previously sealed evidence.
These measures are intended to technically evidence the integrity of original records and facilitate audits and labour inspections, but they do not by themselves constitute judicial proof or replace the customer’s legal duties. External sealing, Object Lock storage and monitoring of the sealing cron form part of the technical measures operated by the Provider. Nevertheless, the customer company remains responsible for correctly configuring its organisation’s functional options, informing its workforce, reviewing records, retaining or downloading the documentation that applies and making it available to workers, employee representatives and labour inspection or other competent authorities when required by law.
To use the Platform as a manager or administrator you must create an account with accurate and up-to-date information. You are responsible for maintaining the confidentiality of your credentials and for all activity carried out under your account. You must notify us immediately of any unauthorised use.
Employees are onboarded by the company manager. The manager is responsible for ensuring that employee data is processed in accordance with data protection legislation and for informing employees about use of the Platform.
The User undertakes to:
Failure to comply with these obligations may result in suspension or termination of the account without prejudice to any legal action or claim for damages that may apply under the law.
Access to paid features is subject to subscription to a plan and payment of the fees according to the conditions shown on the Platform. Payments are processed through external providers (for example Stripe or PayPal). Billing, renewal and cancellation conditions are indicated in the subscription section of the Platform. The Provider reserves the right to modify prices with reasonable notice, without affecting periods already paid for.
Reducing the number of licences (users) or moving to a lower-priced plan during an already paid subscription period (for example the current annual or billing cycle) does not generate a refund of amounts already invoiced or paid for that period. The fee or price corresponding to the lower seat count or plan will govern from the next renewal or new billing cycle. The contracted seat cap may not be set below the number of employees registered on the Platform until the customer removes, from the employees section, the accounts that exceed the desired cap.
The Platform, its design, code, trademarks and proprietary content are the property of the Provider or its licensors. The User acquires no rights over them other than the right of use during the term of the service in accordance with these Terms. Data entered by the User remains their property; the Provider processes it solely as a data processor in accordance with the Privacy Policy.
The service is provided «as is» and «as available». The Provider does not guarantee the absence of errors or interruptions. To the extent permitted by applicable law, the Provider shall not be liable for indirect, consequential or loss-of-profit damages arising from the use or inability to use the Platform. The Provider’s total liability shall be limited to the amount paid by the User in the twelve months preceding the event giving rise to the claim, except in cases of wilful misconduct or gross negligence.
The Platform is a technical tool to support compliance, but it does not replace the employment, tax, legal or data-protection advice that each customer may need. The Provider does not guarantee absolute or universal legal compliance, because this also depends on the law in force at any given time, the applicable collective agreement or regime, the configuration chosen by the company, actual use by workers and administrators, proper information to the workforce and the customer’s internal procedures.
If the company enables the optional field safety module (the «I need help» alert) or routes and mileage module, location, route shape and calculated kilometres depend on the worker’s device GPS, connectivity and capabilities. Inaccuracies, signal gaps, incomplete routes or minor discrepancies between displayed and actual distance may occur. The Provider does not guarantee absolute accuracy and is not liable for minor deviations, mileage calculation errors or incorrect map representation arising from GPS or environmental limitations (tunnels, buildings, battery saving, denied permissions, etc.). The «I need help» button sends an operational alert to the company and does not replace official emergency services (112 or equivalent); in serious danger the worker must contact the competent services.
Processing of personal data is governed by the Privacy Policy, which forms part of the contractual framework with the User and describes, among other aspects, purposes, categories of data, cookies, PWA/service worker, local storage and browser and device permissions (location, camera for QR, captures for expenses or per diem claims or attachments on internal requests, NFC, notifications, etc.). The manager who contracts the service acts as data controller in respect of their employees’ data; the Provider acts as processor for such data as agreed.
The customer undertakes to use the Platform in compliance with employment and data protection law, including the duty to inform its workforce when enabling geolocation, live tracking, field safety (I need help), routes and mileage, anti-fraud signals or modules that involve image processing (for example expense receipts or files in internal requests).
The Provider may modify these Terms or the conditions of the service with reasonable prior notice (for example by notice on the Platform or by email). Continued use of the Platform after the modifications take effect constitutes acceptance of them. If the User does not accept the changes, they may terminate the service in accordance with the cancellation conditions.
The User may cancel their account and subscription at any time from the customer dashboard or according to the procedure indicated on the Platform. The Provider may suspend or terminate access in the event of a material breach of these Terms, persistent non-payment or for operational, security or legal necessity, with such prior notice as is reasonable or expressly permitted by applicable law in each case.
These Terms are governed by Spanish law. For any dispute the parties submit to the courts and tribunals of the consumer’s domicile or, if the User is acting on behalf of a company, to those of España.
For any questions relating to these Terms you may contact us at [email protected].
If you have consumer status in the EU, you may also use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.
Last updated: 25/07/2026
