This policy governs the economic terms of the Jornadapp service, provided by Eurobest-Holding (Laszlo Demeter Demeter). The merchant's full identification details are available in the Legal notice.
For payment, invoicing or refund enquiries: [email protected].
Jornadapp is a digital Software as a Service (SaaS) product for working time control and clock-in management, accessible via the web platform and through a dedicated mobile application. It is digital content not supplied on a tangible medium: there is no physical shipment of products or goods.
Payments for subscriptions and add-ons are processed, depending on the configuration available for each customer, through the following secure payment gateways:
The merchant does not store complete card data: processing is carried out directly on the PCI-DSS certified servers of the relevant payment gateway. Only technical references are retained (transaction identifier, last four digits when provided by the gateway) for accounting and support purposes.
Subscription payment is made for prepaid periods. Depending on the plan and the options shown when you subscribe or renew, you may pay for the service for 1, 3, 6 or 12 months (or any other combination of months the platform expressly indicates for that plan). The amount shown corresponds to the period chosen.
All prices shown on the Platform are indicated in euros (EUR) and include value-added tax (VAT) where applicable under Spanish legislation and the tax regime applicable to the customer. Amounts may additionally be shown in other currencies for information purposes only; the actual charge is always made in EUR unless expressly stated otherwise at the payment gateway at the time of purchase.
Manual renewals: The service does not operate as a subscription with automatic recurring charges when a prepaid period ends. Each new period of the plan requires explicit action by the customer (contracting or payment from the «Subscription» section of the dashboard, or another flow the platform indicates). No charges are made after the end date of the paid period unless the customer voluntarily initiates a new payment for a further period.
As this is a digital service, «delivery» means the immediate activation of access to the contracted features in the customer's account, once the payment gateway confirms the operation. In practice:
The customer expressly accepts that provision of the digital service begins with immediate activation after payment, which entails the loss of the fourteen (14) day right of withdrawal provided by article 103.m) of Spanish Royal Legislative Decree 1/2007 (LGDCU) when the customer is a consumer.
If the customer does not wish to continue, they are not obliged to renew: they may simply refrain from contracting a new period when the current one expires; access remains available until the end date of the period already paid for. In that case no additional charges arise, because renewal only takes place when the customer expressly initiates a new payment.
For enquiries about account closure or account management, use the "Subscription" section of the dashboard or write to [email protected]. The customer may continue downloading reports and data until the paid period closes; it is their responsibility to export any information they require before that date.
Full account deletion can be requested from the dashboard («Delete account») and entails deletion of associated data in accordance with the Privacy policy.
Given the digital nature of the service (SaaS without physical delivery), no product return policy applies. Refunds are governed exclusively by section 8 («Refund policy») of this document.
As a general rule, fees paid for a subscription are non-refundable once the service has been activated, since the digital content is delivered immediately upon payment confirmation and is consumed from the first access to the Platform. Nevertheless, the customer is entitled to a full or partial refund in the following cases:
Reducing the number of licences or moving to a lower-priced plan during a billing period already invoiced does not entitle you to a refund; the new fee or price will apply from the next renewal or new billing cycle, in accordance with section 5 of the Terms of service.
Refunds are issued, unless otherwise justified, to the same payment method used for the original purchase (card, PayPal, bank transfer). The actual time for the funds to reach the customer's account depends on the issuing bank and the payment gateway (typically between 3 and 14 business days from issuance of the refund).
To request a refund, file a complaint or any enquiry relating to charges, the customer must email [email protected] including:
The merchant will acknowledge receipt within a maximum of five (5) business days and will resolve the request, according to the timeframes applicable to each case, within the following fourteen (14) calendar days, unless the case requires additional information.
If the customer is acting as a consumer and resides in the European Union, the following additional remedies are also available:
For professional customers (B2B), dispute resolution is governed by the Terms of service and Spanish legislation.
Transactions are processed through PCI-DSS Level 1 certified payment gateways (Stripe, myPOS, PayPal). The connection with the website is protected with TLS encryption. The merchant does not have access to the customer's full card number at any time.
This payment and refund policy may be updated for legal, technical or operational reasons. The current version is always the one published on this website, indicating its last update date at the bottom of the page. Material changes that affect active subscribers will also be communicated by email to customers with an active subscription.
For any questions related to payments, billing, refunds or cancellations, you may contact us at [email protected].
Last updated: 09/08/2026
