Categories and priorities
Sort incidents by category, status and urgency.
A clear path from report to resolution
Record what happened, categorise the incident and assign someone to follow it. Teams can check current status and the change history.
Link an incident to a product, warehouse or job when relevant to give managers and staff useful operational context.
Key operational benefits
Ownership and history
Assign follow-up and keep a record of relevant updates.
Operational context
Link incidents to a product, warehouse or job where useful.
Incidents teams can follow through
- Broken items or stock discrepancies.
- Equipment faults, quality issues and maintenance work.
- Safety reports raised during a job.
How to get started
Log the report
Describe the issue and select its category and priority.
Assign a response
Choose an owner and link the relevant warehouse, product or job.
Track resolution
Update status and record the outcome in the history.
Frequently asked questions
Can an incident be assigned to a worker?
Yes. Assign an owner and review the incident status from the company dashboard.
Can it be linked to a job or product?
Yes. Incidents can be associated with a product, warehouse or job.
Is an incident history available?
Yes. The team can review status changes and follow-up information associated with the incident.